Clarity about what you share.

THIS WEBSITE

This website

The website is intentionally simple. It sets no cookies, and uses no analytics, advertising or audience-measurement trackers of any kind.

The contact form on this site sends what you write to systems we operate ourselves: a record is stored in a Cloudflare database, and the message is delivered to our Microsoft 365 mailbox. No third-party form-processing service receives your enquiry. You may also simply email us instead, which reaches the same mailbox.

When you open the enquiry form, on the contact page or in the pop-out on the home page, it loads one third-party script, Cloudflare Turnstile, which checks that a real person is submitting rather than an automated program. It is not a tracker and does not profile you. We chose it because the usual alternative, a puzzle you have to solve, is difficult or impossible for many people with disabilities. It is the only third-party script this website loads.

The site also carries an assistant you can ask about our work. What you type is sent to OpenAI, which writes the answer, and the reply is checked against what this site publishes before it reaches you. It answers from our published pages and nothing else: it cannot see enquiries, client work, or any other system of ours. Please do not type personal details into it. It does not need them, nothing you type is stored, and reloading the page ends the conversation. If you want to reach a person, use the enquiry form. The assistant runs on our own server rather than in your browser, so it loads nothing into the page: Turnstile is still the only third-party script on this site.

Once your enquiry is in our mailbox, we use OpenAI to draft an internal note about it: what it appears to be about, what looks unclear, and a suggested starting point for our reply. Your name, company, email address and phone number are not sent. Only the service you picked and what you wrote. The note is for us, never for you, and every reply you receive is written by a person. It also happens after your enquiry has already been delivered, so it cannot affect whether we receive it.

We previously used Basin, a third-party form-processing service, to receive contact form submissions. That service was retired, the old form was removed on 6 August 2026, and nothing is sent to it any longer.

The site is served through Cloudflare, which acts as our hosting and content delivery provider and processes connection information such as your IP address in order to deliver pages and protect against attack. Cloudflare handles that under its privacy policy.

YOUR INFORMATION

Information you choose to send

The contact form asks for your name, your email address, the service you are asking about and your message. Your company and phone number are optional. The form will not send without the required fields. If you would rather not give them, you can email info@unlsol.co.za instead, with as much or as little as you choose, or message us on WhatsApp using the button the assistant on this site offers you.

When you contact us, your email address, message, attachments, and any other information you include may be used to respond, understand your enquiry, assess project fit, prepare a proposal, deliver agreed work, and maintain appropriate business and legal records. Please do not send passwords, payment-card details, identity documents, or other highly sensitive information unless we have agreed on a secure method and there is a clear project need.

We use your details to reply because you asked us to. On the form, the tick confirms that. Keeping a record of your enquiry for the twelve months set out under Sharing, storage, and retention is a legitimate part of running this business, so that we can follow up on what you asked.

When your enquiry reaches us, the form sends one short acknowledgement to the email address you entered. It comes from our own Microsoft 365 mailbox, uses only your first name as you typed it, repeats which service you asked about, and says why you received it. It is not marketing and it does not repeat your message. It is not guaranteed to arrive, and your enquiry has reached us whether or not it does.

The acknowledgement, and the count described under Sharing, storage, and retention, rest on our legitimate interest in running a form that cannot be used to flood someone else's inbox. You can object to either under Your choices.

AI-ASSISTED WORK

AI-assisted work

AI tools may support research, planning, writing, design, development, testing, automation, and other project activities. The tools and data-handling approach relevant to a client project will be discussed in the project scope or proposal when necessary. We aim to limit client information to what is reasonably required for the task, but third-party service providers process information under their own terms, privacy policies, settings, and retention practices.

PUBLIC INFORMATION

Public information and AI training

Information published on a public website, social platform, directory, or other open source may be accessed, indexed, copied, or used by search engines, archives, AI providers, and other third parties. Unlimited Solutions Enterprise cannot promise to prevent third parties from collecting public information or using it to develop or train AI systems. Clients should not publish confidential, private, or commercially sensitive information if they do not want it to become publicly available.

RETENTION

Sharing, storage, and retention

We do not sell personal information. Information may be processed by service providers needed for communication, file storage, hosting, project delivery, security, accounting, or AI-assisted work.

Enquiries sent through the contact form are kept for twelve months, then deleted automatically. Each record carries its own deletion date from the moment it is created, so the period is enforced rather than promised. Enquiries you email us instead live in our Microsoft 365 mailbox and are retained for as long as reasonably needed for the enquiry, project, business relationship, record-keeping, security, dispute resolution, or applicable legal obligations.

To stop the form being used to fill one person's inbox, we keep a small count for each address that was sent an acknowledgement: a scrambled form of the address, the date and how many were sent. At most two acknowledgements go to one address in a day. The scrambled form is personal information, because we can match it to your address, and we treat it that way. Counts older than three days are deleted automatically. The count is held in the same European Union database as your enquiry.

Our email and the documents we work in are on Microsoft 365, and that information is stored in South Africa. Microsoft's data location record for our account shows Exchange Online, SharePoint, OneDrive and Teams held here, and South Africa is the geography its terms commit to. An enquiry you send us by email stays in the country, and so do the working files for a project.

Questions asked of the assistant on this site are sent to OpenAI in the United States, which is outside South Africa. OpenAI states that information sent through its API is not used to train its models, and that it keeps abuse-monitoring records for up to thirty days. We keep nothing: the question is not written to any record of ours, and no transcript exists once you leave the page. This is why we ask you not to put personal details into it, since the surest protection is that there is nothing personal to transfer.

Some of your information is processed by service providers outside South Africa as part of how we run our business, including accounting records held with Zoho and, where a project needs it, files we share with clients through Dropbox. Contact form enquiries are stored in a Cloudflare database located in the European Union, because Cloudflare offers no South African location for it. We chose the European Union deliberately, so that where your enquiry is held is a defined place under a known data-protection regime rather than an unspecified one. Cloudflare holds them under the data processing addendum that forms part of its customer agreement.

Dropbox may store the files we share with clients outside South Africa. Its data processing agreement limits Dropbox to using them to provide its service on our instructions, requires it to keep them secure, and requires it to tell us if there is a security incident.

If you message us on WhatsApp, that conversation happens on WhatsApp, a service operated by Meta outside South Africa under its own terms and privacy policy rather than ours. It is not a service we run on your behalf and we cannot delete a conversation from Meta's systems. What you send us there reaches an ordinary phone and is used and kept the same way an emailed enquiry is. The form and info@unlsol.co.za remain available if you would rather your enquiry stayed inside the routes described above, and nothing on this site requires you to use WhatsApp.

Zoho holds our accounting records under a signed data processing agreement governed by South African law. It makes Zoho an operator under POPIA, allows it to process those records only with our knowledge or authorisation unless the law requires otherwise, and requires it to tell us immediately if there is a security incident.

Submissions held by our former form provider fall away with that service retirement; anything we had already received by email is retained on the same basis as any other enquiry.

COOKIES

Cookies and measurement

This website sets no cookies at all, and it uses no analytics, advertising, or audience measurement of any kind. There is nothing here to consent to, which is why you are not asked to. If measurement or other data services are ever introduced, this notice will be updated before those tools are enabled.

The one third-party script this site loads is the anti-automation check on the enquiry form, on the contact page or in the pop-out on the home page, described under This website. It is not measurement and does not track you across sites.

YOUR CHOICES

Your choices

You may ask what personal information we hold in connection with your enquiry or project and request an appropriate correction or deletion. Some information may need to be retained where the law, security, financial record-keeping, or an active dispute requires it.

You may also object to how we use your personal information, or withdraw the agreement you gave with the tick on the form. Write to privacy@unlsol.co.za at any time. We then stop using it, unless a law requires otherwise. Objecting costs nothing. You can do it by email, or by post to the address below, in your own words or on the Information Regulator's objection form (Form 1), which we will send you on request.

If you are not satisfied with how we have handled your information, you may complain to us directly using the Information Officer details below. You also have the right to lodge a complaint with the Information Regulator of South Africa, and you do not need our agreement to do so.

You can reach the Regulator by email at helpdesk@inforegulator.org.za, by telephone on 010 023 5200, or toll free on 0800 017 160.

INFORMATION OFFICER

Information Officer

Unlimited Solutions Enterprise is responsible for the personal information described in this notice. Our registered office and postal address is 1 Marina Drive, Marina Beach, Margate, KwaZulu-Natal, 4281.

Unlimited Solutions Enterprise has a registered Information Officer, as required by the Protection of Personal Information Act. Our Information Officer is registered with the Information Regulator of South Africa. Requests about your personal information, and any complaint about how we have handled it, can be sent to privacy@unlsol.co.za. We aim to acknowledge these promptly and to tell you what we are doing about them.

If you believe information has been exposed by a fault on this website, report it to security@unlsol.co.za. That route is read as a security matter rather than a general enquiry, so it does not wait behind other mail.

For anything that is not a privacy or security matter, including new project enquiries, please use info@unlsol.co.za.